FAQ’s
Frequently Asked Questions
What Our Customers Love About Their Catering Experience
Ordering
How do I place an order?
Simply browse our menus, select your preferred items, choose your delivery or collection date and complete your order online. If you require assistance with a larger order or special event, our team is happy to help.
Can I place an order in advance?
Yes. We recommend placing your order in advance, especially for corporate events, celebrations and festive occasions, to secure your preferred delivery slot.
Is there a minimum order?
Minimum order values may vary depending on the menu and delivery location. The applicable minimum will be displayed during checkout.
Can I amend or cancel my order?
If you need to make changes, please contact us as soon as possible. Amendments and cancellations are subject to order preparation status and may not be possible once food preparation has begun.
Delivery
Which areas do you deliver to?
We deliver across most areas in Singapore. Delivery availability and charges are calculated during checkout based on your location.
Can I choose my preferred delivery time?
Yes. You may select your preferred delivery window when placing your order. While we strive to deliver within the selected timeframe, slight variations may occur during peak periods.
Can I self-collect my order?
Selected menus may be available for self-collection. Collection options will be displayed during checkout where applicable.
Food & Menus
Are all menu items available every day?
Most menu items are available daily, although certain dishes may be seasonal or offered in limited quantities. Availability will be reflected on the website.
Do you offer halal food?
Yes. All menus available through Mawar & Co. are prepared using halal ingredients and are suitable for Muslim diners.
Can you accommodate dietary requirements?
Where possible, we will accommodate dietary requests and food allergies. Please indicate your requirements when placing your order or contact our team before confirming your purchase.
Do you provide serving equipment?
Selected menus include disposable serving utensils where required. If you require additional serving equipment or table setup, please contact us before placing your order.
Corporate & Events
Do you cater for corporate events?
Yes. We support businesses of all sizes, from executive meetings and client lunches to conferences, appreciation events and company celebrations.
Can you customise menus for our event?
Absolutely. Our team can recommend menus based on your guest count, event format, dietary requirements and budget.
Do you cater for large events?
Yes. We can accommodate both intimate gatherings and large-scale functions. Advance notice is recommended for larger orders.
Can you deliver to offices, hotels or event venues?
Yes. We regularly deliver to offices, hotels, function rooms and event venues across Singapore. Please provide any delivery instructions during checkout.
Payments
What payment methods do you accept?
We accept major credit and debit cards, as well as other payment methods available during checkout.
Can businesses request invoicing?
Yes. Corporate clients may request invoicing, subject to approval and agreed payment terms.
General
How should I store my food after delivery?
For the best dining experience, we recommend enjoying your meal as soon as possible after delivery. If required, refrigeration and reheating instructions will be provided for selected items.
How can I contact Mawar & Co.?
You can reach our team via email, phone or our website contact form. We’ll be happy to assist with orders, corporate enquiries and special requests.
Still Have Questions?
Our team is here to help with menu recommendations, corporate enquiries and event planning.
Contact us and we’ll be happy to assist.